CAREERS TRANSITION SPECIALIST & CONSULTANT

BUSINESS TO CONSUMER ONLINE TERMS AND CONDITIONS FOR SERVICES AND DIGITAL PRODUCTS

General terms and conditions

This website is owned and operated by Illusiom Ltd trading as Jo Ellard Careers of 24 Trevithick Close, Burntwood, Staffordshire, WS7 9LB. If you have any queries about these terms and conditions, or any comments or complaints about our website, you can contact us at [email protected] or 07813 619459.

These are the terms and conditions on which we supply services and digital content to you.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services and digital content to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

All rights, including copyright, in this site are owned by or licensed to Illusiom Ltd trading as Jo Ellard Careers. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

We try to ensure that this site is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

When we use the words “writing” or “written” in these terms, this includes emails.

When we use the words “product” or “products”, this includes services and/or digital content, as appropriate.

Our contract with you

To enable us to process your order, you will need to provide us with your email address. We will notify you by email as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

Our acceptance of your order for services or digital content will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this and will not charge you for the products. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the products, or because we are unable to meet a commencement or access date you have specified.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

We have taken care in preparing the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that the products have been described accurately. However, orders will only be processed if there are no material errors in the description of the products or their price as advertised on this website.

You are able to correct errors in your order up to the point at which you click “submit” during the ordering process.

We will provide you with confirmation of the contract, including all information required by law, on a durable medium after the contract is made.

Your rights to make changes

If you wish to make a change to the products you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change, or the consequences of making the change are unacceptable to you, you may want to end the contract if you are entitled to do so under these terms.

Our rights to make changes

We may change the products to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not materially affect your use of the products.

In addition, we may make changes to these terms or the products, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any part of the products paid for but not received.

Price and payment

The price of the products, including VAT where applicable, will be the price set out in the order or our acceptance of it. We take all reasonable care to ensure that the price advised to you is correct.

If the rate of VAT changes between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change takes effect.

It is always possible that, despite our best efforts, some products may be incorrectly priced. We will normally check prices before accepting your order. If the correct price at your order date is lower than our stated price, we will charge the lower amount. If the correct price is higher, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund any sums you have paid.

We accept payment by Visa, Mastercard and Apple Pay.

For services, you must make an advance payment of 100% of the price before we start providing them. For digital content, we will take payment upon receipt of your order from your credit or debit card.

Payment must be made in full before we provide access to a product or begin delivering the services. We are not required to provide access to a webinar, digital product or coaching service until we have received cleared payment.

If it is not possible to obtain full payment from you, we may refuse to process your order and/or suspend access to or further delivery of the products. This does not affect any other rights we may have.

If you think an invoice is wrong, please contact us promptly to let us know.

Providing the products

During the order process we will let you know when we will provide the products to you. We will aim to provide access to digital content and commence or complete services by any date quoted, but these times are not guaranteed and time is not of the essence unless we expressly agree otherwise.

If the products are ongoing services or a subscription to receive digital content, we will supply them until the services are completed, the subscription expires, or the contract is ended in accordance with these terms.

If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event. If there is a risk of substantial delay, you may contact us to end the contract and receive a refund for products you have paid for but not received.

We may need certain information from you so that we can supply the products. If so, we will contact you to ask for it. If you do not give us this information within a reasonable time, or if you give us incomplete or incorrect information, we may end the contract or make an additional reasonable charge to compensate us for extra work required. We will not be responsible for supplying the products late or not supplying any part of them where this is caused by your failure to provide the information we need within a reasonable time.

We may have to suspend the supply of the products to:

  • deal with technical problems or make minor technical changes;

  • update the products to reflect changes in relevant laws and regulatory requirements; or

  • make changes to the products as requested by you or notified by us under these terms

We will contact you in advance to tell you that we will be suspending supply, unless the problem is urgent or an emergency. If we have to suspend the products for longer than three months, you may contact us to end the contract and we will refund any sums you have paid in advance for the period after you end the contract.

Your cancellation rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you generally have the legal right to cancel your order within 14 calendar days, subject to the exceptions set out below.

For most services and digital content bought online, you have a legal right to change your mind and receive a refund of what you paid. This is subject to exceptions, including:

  • digital content after you have started to download or stream it, where you expressly agreed to immediate supply and acknowledged that you would lose your right to cancel; and

  • services once they have been fully performed, where you expressly requested that performance begin during the cancellation period and acknowledged that you would lose your right to cancel once fully performed.

If you change your mind, you must let us know no later than 14 days after the day we confirm that we have accepted your order for a service or digital content. You cannot change your mind about digital content once we have started providing it where the legal conditions described above have been met.

If you ask us to begin services during the 14-day cancellation period, you must make an express request. If you cancel after the service has begun but before it has been fully performed, we may charge you a reasonable and proportionate amount for the services supplied up to the point when we receive your cancellation notice.

How to cancel

To let us know that you want to change your mind, contact our Customer Service Team at [email protected] or 07813 619459, or write to us at 24 Trevithick Close, Burntwood, Staffordshire, WS7 9LB.

If your product is a service or digital content and you are entitled to a refund, we will refund you as soon as possible and within 14 days of you telling us that you have changed your mind. We will refund you using the method you used for payment. We do not charge a fee for the refund.

Our rights to end the contract

We may end the contract for products at any time by writing to you if:

  • you do not make a payment when it is due and you still do not make payment within seven days of us reminding you that payment is due;

  • you do not, within a reasonable time of us asking for it, provide information that is necessary for us to provide the products; or

  • you do not, within a reasonable time, cooperate with us or make yourself available where this is necessary for us to supply the services.

If we end the contract because you have broken it, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge reasonable compensation for the net costs we incur as a result of your breach.

We may write to you to let you know that we are going to stop providing the products. We will let you know at least two weeks in advance and will refund any sums you have paid in advance for products which will not be provided.

If there is a problem with the products

If you think there is something wrong with your products, you must contact our Customer Service Team at [email protected] or 07813 619459. We honour our legal duty to provide products that are as described on our website and meet all requirements imposed by law.

If your products are services, the Consumer Rights Act 2015 says:

  • you can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it;

  • if a price has not been agreed upfront, the amount you are asked to pay must be reasonable; and

  • if a time has not been agreed upfront, the service must be carried out within a reasonable time.

If your products are digital content, the Consumer Rights Act 2015 says the digital content must be as described, fit for purpose and of satisfactory quality:

  • if your digital content is faulty, you are entitled to a repair or replacement;

  • if the fault cannot be fixed, or has not been fixed within a reasonable time and without significant inconvenience, you may be entitled to some or all of your money back; and

  • if you can show that the fault has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.

Our responsibility for loss or damage suffered by you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill.

We do not accept liability if we are prevented or delayed from complying with our obligations under these terms by anything you, or anyone acting with your express or implied authority, does or fails to do, or by events beyond our reasonable control.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; fraud or fraudulent misrepresentation; and breach of your legal rights in relation to the products.

We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purpose, we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

Privacy

We process your personal information in accordance with applicable data protection law.

Further information about how we collect, use, share and retain your personal information, and about your data protection rights, is set out in our PRIVACY NOTICE

Information about our use of cookies and similar technologies is set out in our COOKIE POLICY

Other important terms

We may transfer our rights and obligations under these terms to another organisation.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each paragraph of these terms operates separately. If any court or relevant authority decides that any paragraph is unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you because you have broken the contract, that will not mean that you do not have to do those things and will not prevent us from taking steps against you later.

Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it without you having to go to court. You can submit a complaint to the Chartered Trading Standards Institute through its website at https://www.tradingstandards.uk/. The Chartered Trading Standards Institute does not charge you for making a complaint and, if you are not satisfied with the outcome, you can still go to court.

Law, jurisdiction and language

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in either the Scottish or English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or English courts.

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